You have to be extremely careful when dealing with Amazon. They will not only ban your account for returning items, but also take your hard-earned money. Following is my horrible experience with Amazon.
A few weeks ago, I logged into Online Banking of my bank to check the balance of my checking account and use some online services. Suddenly, I saw two unexpected transactions for the total amount of nearly $500, they both have the same description as shown below
“Amazon seller / Amazon seller repa AMZN.COM/BILL WA DBT PURCHASE ON 01/09″
After some research, I figured out that those are Amazon Seller Repayments and I’m not the only one furious over the surprising fees. Notably, the Seller account was closed for nearly a year and didn’t have any transaction since then. The selling fees should be charged to Professional plans only ($39.99 per month) and as I signed up as an Individual seller, it doesn’t make sense to be charged for the monthly subscription fees.
Amazon even didn’t send me any email notifying about the payments and honestly I still don’t understand why I have to pay $500 for selling nothing in the last year.
This is totally unacceptable, so I reached out to Amazon to find the answer. The Amazon support staff couldn’t understand my issue, then he said an account specialist would contact me within 24 hours. I got no response after a week, so my only solution to receive the refund was to file a dispute with my bank. I followed the instructions and sent card operators a signed debit dispute letter with the following template:
DEBIT DISPUTE
- Visa Debit Card Number
- Date, Merchant’s Name and Amount of Transaction
- Reason for the Dispute
- When the member contacted the merchant and the merchant’s response
- Who the member spoke to when contacting the merchant
- Signature of the member
- Contact numbers of the member
After 2 business days, I received my $500 back to my bank account while Amazon was still busy ‘investigating’ my case. I sent them another email but they still remained silent. I used to love Amazon’s services as they proved to be the biggest online retailer in the US. However, everything has changed and this is another reason I want to avoid doing business with Amazon in the future.
I will update this post when I get any update from Amazon. If you don’t see anything after this paragraph, that means Amazon never responds to my request.
Update: Amazon finally sent me an email after over a week and they didn’t plan to send me the refund.
Greetings from Amazon Seller Support,
My name is Ia*, the Catalog and Feeds Specialist handling your case.
I understand that you received a charge of $500 and you saw that on your bank account statement. After reviewing both seller and buyer account, I was not able to find any charge of that amount from 01/09/2016. I actually verify days before and after that date.
My recommendation for you is to contact or visit you bank in order to discuss about this charge and explain that Amazon does not have any records of charging that amount of money from your account.
Here is another email after that:
This is Hil*** from the Catalog Team.
I wanted to touch base with you regarding your inquiry. I understand that you want us to remove your billing information from the account. I checked and as you know the account is blocked so I mean that no other charges will go through. In order to assist we need you to please provide a statement from your bank showing that the charge has been applied to your bank account or credit card since as per the previous email we don’t find the charge in the system.
So it looks like this is not Amazon’s fault. Probably a hacker stole my bank account information and someone used it towards Amazon’s seller fees. The best solution is still contacting your bank as soon as possible to file a dispute.
fayaz says
hi my name fayaz. Amazon team Theo used from my debitcard 40$.last 2 month back i open seller account but i did not activate my accocunt Bcz of low balne.i need my refaund how its Gett back help me
Sakib Nagori says
Recently i have not even completed my seller account and logged out when they asked for the picture of my bank book. And after that my account was debited by 2704 rupees. Why did they do it??
Jatinder ram says
In my account 39.9 $i deducted without my permission I want to refund them tell me the procedure
Syed Abid Raza says
Amazon is scary.
Phasha says
Amazon seller repay just debited my credit card for R580,00 without any of my concern ‘ what can I do to get my refund back
Maya says
Just today I got charged on my debit card for “Amazon seller repay AMZN.COM/BILLUS USD 39.99″
I don’t even have a seller account and it’s a charge to a card that I last used 6 years ago, and almost never used it online anywhere
I logged in to my Amazon account and couldn’t find any registered payment method with the card they charged me. I don’t even remember registering that card to Amazon. I haven’t visited Amazon in the last 1 month. Where does this come from?
Lisa says
I have the same problem and it happened on this weekend! The ridiculous thing is I even don’t have a Amazon account or seller account and it still changed me for 39.99 USD for seller repay?!! I disputed the card and the transaction was still proceeded!!!
Nick Newton says
I have has two charges ($39 99) to two different debit cards that I have NEVER disclosed to anybody except MEDICARE for refunds. I have since cancelled both cards and the bank is in the process of disputing the charges. How did Amazons get my card numbers?
Suraj says
What the heck, Today they charged me AUD 58.46 Amazon seller repay, although i don’t even have any amazon seller account. How could they even have my bank details. I don’t remember giving my bank details in any of amazon websites.
Anyone have solution to this?
Lucilene Cardoso says
It has just happen to me as well… What have you done to fix it?
Jeremy says
damn, happen to me as well. fxxk amazon
Nehemiah says
Just happened to me, logged into my account and there was a $480 charge on my card
Mark says
This is happening to me as I write this! Over the last week, nearly $500A stolen from my account. Have NEVER sold on Amazon! This is happening even after a new card has been issued, and the Apple Phone Wallet was cancelled also. How the hell can they still “Tap and Pay” these transactions? I’m at a loss now as even the commbank can’t stop it happening!!
Leandra says
I signed up as an amazon seller for 39.99 dollars but got discourage of the long and difficult process, my account is still being verified and i no longer have the interest to continue but on april 30, 2020 I was being charged 25 pounds for selling Amazon uk. seriously? what was that for, i have not listed nor sold anything yet.
yesterday I sent a message to my bank co. and hope they’ll fix this. An d im planning to have everything refunded/chargebackeddd.
Mary says
Same here. I have sent emails , rang them had no satisfaction at all. I am going to ring my bank and report it as fraud. I also have no idea how they got my bank details
Aussie says
$499.25 just charged to my account today, no idea how they even have my card details.
Sarah Pace says
Amazon has charged my credit card 604.37 I do not even have an account with them gave them reference number and phone number they say they have no record of my charge card yet they can steal money from my credit card this is a felony and they will be prosecuted
Phillip Leighton-Daly says
My credit card is being debited regularly by Amazon or a scammer using their name for nil services supplied. I have great difficulty contacting Amazon about this for it is a large impersonal institution.
Phillip Leighton-Daly says
You have been charging me for a seller account but you have sold nothing for me for a period of at least four months. You didn’t have a list of my books since until this month. I’ve told you I wish to cancel my seller account. You’ve sent me inappropriate OTC numbers which over and over again fail and consistently waste my time. And yet you keep charging me fees. Please remedy this immediately. This is very time wasting.
Phillip Leighton-Daly.
Tired Of It All says
Today is October 23, 2021. This blog was started February 2, 2016. That’s more than 5 years of people discussing the same complaint. Yesterday, I discovered a $39.99 charge in my checking account from repayamzn.com. That website doesn’t exist, of course. Error message says, “This site can’t be reached.” Now there’s a surprise.
Almost everyone is blaming Amazon. I’m pretty sure these charges are coming from scammers, not Amazon. The thing I don’t understand, is how can these scammers be running the same scam for at least five years?!?!? No one has caught them? Is anyone even looking? FBI? Hello?
I’m adding my input here on the off chance that law enforcement is investigating these creeps and needs to contact victims.
My bank was extremely helpful, but why should you, our banks, Amazon, and I have to be bothered with thieves getting rich off of us? Additionally, I have very little money. These thieves don’t care if they make your checking account overdrawn. And I depend on what little money I have to be in my account so I can pay my bills. Utilities don’t come free.
I hate scammers. They need to be locked up so they can never take advantage of people that actually work for their money.
Good luck to all of you. I hope this crap ends soon.