My Paypal account was temporarily limited once again last week. The reason was because there was a spike in payments to my account in a short period. I’d received many offers for sponsored reviews on TechWalls and Paypal might have been dubious about the continuous payments. They thought the activities were unusual and they were afraid that I couldn’t deliver my works and therefore, they asked for more information to prove that I can fulfill all those orders.
We would like some information from you to ensure that you’re able to fulfill orders from your customers.
Until we receive your information, some features in your account will be limited. You’ll be able to regain access to these features once you provide the information we’ve requested.
They also gave me a deadline; If I can’t provide the proof in 1.5 months, the limitation will be extended. Specifically, I couldn’t move money in my account at this time, I can’t pay using Paypal, send money to another account, or withdraw to bank. If I couldn’t send the requested info, I even couldn’t receive money or payments.
It is really weird that they did not send any email regarding the limitation. I was just aware of the issue when logging in to my Paypal account. There was a notification requiring me to provide information and once I clicked on it, it opens an account limitations page showing all the steps I need to follow to restore the account. Specifically, I had to provide proof of fulfillment and purchase receipt from my supplier. Some other people are requested for more information including identity confirmation.
Firstly, I had to resolve the proof of fulfillment issue. When I clicked on the Resolve button, it would show some recent transactions and I had to provide proof for each of those transactions.
After clicking on each transaction, you will need to provide the shipping formation. If you are selling physical goods, you need to provide tracking number from a shipping company including basic information like the recipient’s address and the item’s status as delivered. In my case, I chose “Any other proof of fulfillment” because I am offering an online service, then I just needed to paste URLs of sponsored articles as delivery confirmation. If you are providing other online services, you should collect as much info as possible and even confirmation from your clients to send to Paypal.
Once you confirm deliveries for all those transactions, you can hit Submit to send all those documents for review. The next step is to provide purchase receipt from suppliers. If you are selling physical items, you will need to provide original receipts from your supplier for the items you sell to your customers. The receipts should mention your purchase or procurement of items. The receipts need to be valid, legible, and not older than 6 months.
Since I am providing an online service on my website and don’t have any supplier. I wrote a letter explaining my job and why I don’t have a supplier, then I exported the file to PDF and submitted it to Paypal.
Everything is done. As long as you collect all the proof and sell genuine products or legitimate services, there is nothing to be worried about. Even in the worst case that they ban your account permanently, you still can withdraw your money after 6 months.
According to Paypal, a dedicated team will process the submissions within 72 hours. In my case, it took less than 2 days to lift the limitation. They sent me an email saying their review was complete and my account has been restored.
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Sebastian says
Hi,
Thank you so much for this helpful and detailed post.
I am facing the same issue. The ID card is easy to prove. But the proof of fulfillment is what lead me here.
I didn’t know what it is if I didn’t come here.
Now here is my situation, I do affiliate marketing (I don’t sell my own product), how do I send to them as proof of fulfillment?
My blog post in which I have my affiliate links?
Looking for your help.
Tuan Do says
Yes, you can send them links to your blog posts. Make sure to include an explanation letter as I mentioned.
Anas Hamdani says
Thank you very much for this article.
What about Services like Graphic Design and Web Design. What proof of fulfilment should I provide?
Muhammad Arif says
Sir can you provide this written format? In ms word or other form plz emailed me
(Since I am providing an online service on my website and don’t have any supplier. I wrote a letter explaining my job and why I don’t have a supplier, then I exported the file to PDF and submitted it to Paypal.)
wade says
I plan on making my online business my primary income. is PayPal going to keep asking me for a supplier receipt every time I post something? because if i am selling 10 items a day I do not want to have to provide 10 receipts to them. it seems very unnecessary
Tuan Do says
No, they only asked for receipts when they find suspicious activities. I was only asked twice in the last few years.
sohail ahmed says
hello sir i really need your help please give me best solution. Paypal temporary limited my accout and they want sepplier receipt.i have online selling store i sell motorbike items on it and i buy the items from another manufacture but they dont have receipt they just shipped my items to me and then i send it to my buyers
soo i want to know is i have to provide my order invoices to ebay with tracking number or something else?
JAJA says
what if I received the money from family or a friend .
what do I need to do?
Sally says
Hi I have sent proof of fulfilment and picture id but I don’t have receipts for proof of purchase what can I do
ins0mnia says
what if I received the money from family or a friend .
what do I need to do?
Tuan Do says
Just explain to Paypal this is from your family and send proof if available. Did they make a personal transaction?
Kish says
Hi.
How can I provide proof of fulfillment if the transaction involved sell of Bitcoin? Does PayPal allow Bitcoin trading in the first place?
RR says
Paypal is creepy and intrusive. They demand your photo ID and receipts.. for USED items… They’re insane.
Nedeljko Ćirić says
I am streaming. And I recently got donations. What should I choose, and how can I explain?
Should I send them my youtube link, I’m still a small streamer I don’t have 1k subs yet.
I really need a fast answer.
Thank you!
Nedeljko says
Hi there!
I am desperate, so I hope I can get help here.
So, I am streaming on Youtube.
After I received my first donation, PayPal wants proof of fulfillment for those.
Should I just chose that this is not type of sale, and that my friends sent me that money on Youtube?
I can also take screenshot in Streamlabs of those donations.
Guys, can anyone help?
Medona says
I am having the same problem with my Paypal. They are asking following things.
Upload a photo ID
Provide your business information
Provide proof of fulfillment
Provide purchase receipt from your supplier
What should i do now?
They temporarily limited my account. let me know what messages you sent them to resolve your issue?
craigw says
I recently had 100 ipads that were going to be recycled out and replaced with new ones given to me to keep by my company. i sold /shipped 10 in a bulk purchase. Paypal is holding my funds and i can’t provide proof of purchase/receipt. Do i make up a fake invoice from my brothers amazon company or do i tell them i never purchased them and risk my account being permanently suspended and losing my money?
craig w says
I should add that my company gave basically gave me *wink wink* *nod nod* and doubt i can ask them to write an email to paypal or anything like that.
Consumer Advocate says
Paypal is a payment processor. THEY HAVE NO RIGHT TO OBTAIN SUCH DETAIL INFORMATION ON YOUR BUSINESS. By giving it, you are enabling them to sell it to our competitors who can use the info to engage in racketeering to put you out of business. If you have been asked for such information by PayPal, you should file a complaint with the Federal Trad Commission for deceptive and fraudulent business practices.