When I moved to a Boston suburb a few months ago, the first thing I did was looking for an Internet provider because I didn’t want to have any interruption in our work. I also used a T-Mobile’s hotspot at that time but it was too costly, especially when I watch movies or upload Youtube videos. I was interested in Verizon Fios because I had great experience with fiber-optic connection earlier, unfortunately, the service is not available in my area.
After some research, I found out that Comcast’s Xfinity is the best option and I decided to give it a try. The plans start from $39 per month with free self-installation kit. I opted for the Performance Pro Internet which costs $49/month for the first year and it comes with the download speed of up to 200Mbps. There was not a mention of the upload speed on this page.
After starting the service, I measured the download and upload speeds and the results were quite shocking. While the download speed is good at over 200Mbps, the upload speed is terribly slow at around 5Mbps. At first, I thought that could be some issues with my connection but unfortunately, that’s the upstream bandwidth I was allocated. This might be ok with most average consumers but nowadays, many of us are using cloud storage, we back up our photos and videos to Google Photos or Apple iCloud everyday, and we upload content to social media or Youtube; That means the upload speed is unacceptable because uploading a 500MB videos could take more than 10 minutes. Since moving to Xfinity, I no longer upload 4K videos because it just takes too long. The question is when we will be upgraded to a symmetrical connection with the upload speed on par with the download speed.
At the moment, Xfinity’s network is using the DOCSIS 3.1 standard that supports 10 Gbit/s downstream and 2 Gbit/s upstream. Since early 2017, Comcast had plans to deploy symmetrical broadband speeds by 2019 and it requires upgrading the current DOCSIS 3.1 with full duplex technology so that we achieve equal upstream and downstream throughput. DOCSIS duplex has been their focus for a few years but for some reasons, it still hasn’t rolled out yet. It is expected that the adoption will take at least 2 more years, that means we will have to live with slow upload speed until 2022 or longer.
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Darren says
Yea in 2020 this is embarrasing for Comcast. I got duped into signing up for the same reasons you did, they advertise huge download speeds with NO MENTION of upload speed whatsoever. Shame on me for not asking in advance, I had been used to 25/25 serivice from Verizon, now I’m getting 100/5 from comcast, and the upload is not acceptable to me. I am going back to verizon, I don’t mind only 25 down either, never felt constrained by that. 25 up is critical to me.
Richard Gilbertson says
XFINITY IS A RIP OFF AT BEST FOR UPLOAD SPEEDS, THEY SHOULD BE SUED FOR BEING INCOMPETENT AND A RIP OFF CORPORATION!
Justin says
It really is a shame they can’t roll out faster upload speeds sooner. I would be happy with 100 down if I could get 100 up. They heavily market and push their 1Gig service, which doesn’t really add value for most people. Consumers want more upload speed. Comcast/Xfinity, please increase your upload capacity!
Rich Ramsey says
I was about to return my router because I have this problem. Signed for the 1Gig Down, 35 up (Advertised). I get 600 to 800 down, which I am OK with as I get that busy times will cause this number to go up and down. But nothing I do will fix the 5.xx MB up. The Tech comes and says that the line is good and it is my equipment. Well no, that’s not the case. I am sure they have it throttled someplace. If I was in an area I could move to a different provider I would do it tomorrow.